Refund policy

Ask at any point in the 60 days after paying and the full amount comes back. No reason required and no form to fill in.

One WhatsApp message containing the word refund and the account's username is enough. We look up the order and put the refund through at once.

The money goes back on its own if any of these happen:

• The login did not arrive within the time we promised.
• One order was charged twice.
• A payment needed your confirmation and none came within 7 days.
• A payment came in short of the order total and the missing part was still unpaid after 7 days.

• The purchase is older than 60 days.

An approved refund goes back to the payment method used for the order, usually the same day. When it appears on your statement depends on your bank, typically two to five business days.

Consumer law, federal and provincial, ranks above this policy. Where it gives you more, it wins.